SUPPORTGUARD
Autonomous AI ERP Support Platform
27 specialized AI agents that resolve 70% of enterprise support tickets autonomously in under 5 minutes. From $75-200 per ticket to $3-15.
27
AI Agents
70%
Autonomous Resolution
<5min
Avg Resolution Time
$3-15
Per Ticket Cost
What It Does
SupportGuard replaces traditional ERP help desks with a fleet of 27 specialized AI agents organized in a tiered architecture. Each agent is trained on specific domains, from password resets to SAP ABAP debugging, and operates autonomously with human escalation for edge cases.
27 Specialized AI Agents
Core Agents
Foundation layer that routes, retrieves context, escalates, and monitors quality across all interactions.
L1 Agents
Handle high-volume, repeatable tasks that make up 60% of typical ERP support tickets.
L2 Agents
Diagnose and resolve complex issues involving data corrections, workflow failures, and integration errors.
L3 Agents
Handle expert-level issues requiring performance tuning, security analysis, and custom development review.
SAP Module Agents
Deep module expertise for SAP-specific troubleshooting, configuration, and optimization.
Key Capabilities
60-88% Cost Reduction
From $75-200 per human-handled ticket to $3-15 per AI-resolved ticket across all complexity levels.
Sub-5-Minute Resolution
70% of tickets resolved autonomously in under 5 minutes. No waiting for human agents.
UAMG Model Gateway
Unified AI Model Gateway routes each query to the optimal LLM based on complexity, cost, and latency requirements.
Air-Gapped Deployment
Full on-premise deployment with no external API calls. Enterprise data never leaves your network.
Human Escalation
Seamless handoff to human experts with full context, attempted solutions, and recommended next steps.
Audit Trail
Every agent action, decision, and escalation is logged for compliance, training, and quality review.
Cut ERP Support Costs by 60-88%
See SupportGuard resolve real tickets in a live demo.