Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, request a demo, subscribe to our services, or contact us for support. This may include:

• Name, email address, phone number, and job title
• Company name, industry, and company size
• Billing and payment information (processed by third-party payment processors)
• Communications you send to us, including support requests
• Usage data and analytics from our platform (aggregated and anonymized)

We also collect technical information automatically, including IP addresses, browser type, device identifiers, and access logs. We do not collect or process customer business data; all enterprise data remains on-premise or in the customer's own cloud environment.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related communications
• Respond to your inquiries and provide customer support
• Send technical notices, security alerts, and administrative messages
• Analyze usage patterns to improve user experience (using aggregated data only)
• Comply with legal obligations and enforce our terms of service

3. Data Sharing

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers who assist in operating our business (under strict data processing agreements)
• Professional advisors, including lawyers and auditors, as necessary
• Law enforcement or government agencies when required by law
• Parties involved in a business transfer such as a merger or acquisition

4. Data Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, and continuous security monitoring. Our platform is SOC 2 Type II certified and undergoes regular penetration testing by independent security firms.

5. Your Rights

Under the GDPR (for EU/EEA residents) and the Digital Personal Data Protection Act, 2023 (for Indian residents), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with your local data protection authority

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is retained for the duration of the business relationship and deleted within 90 days of account closure, unless retention is required by law.

7. International Transfers

If your data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission and compliance with applicable data transfer frameworks.

8. Contact Us

For privacy-related inquiries, data access requests, or complaints:

Data Protection Officer
Email: privacy@zynoviq.com
Zynoviq Private Limited, Chennai, Tamil Nadu, India